May 3, 2010 archive

Product Recalls – Worthwhile or Inconvenient?

A little while back, Dyson issued a safety notice regarding its DC05 Motorhead vacuum cleaner. In a nutshell, electrical contacts in the vacuum hose could be exposed as a result of cracking or detachment on the handle. As a sign of good will, Dyson offered customers two choices: Receive a replacement part free of charge, …

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