Jan 15 2013

SMTP Error 452 – 4.3.1 Out of Memory

A more technical article for today based upon something that I encountered yesterday.

The automated reporting software (Business Objects Enterprise XI 3.1) with which I work uses an SMTP server to send reports out via e-mail as attachments. However, this morning a good percentage of the reports failed to go out for now apparent reason. The error that I noted in the report logs read:

address error. [CrystalEnterprise.Smtp]: [Error sending address(es) to SMTP server. Return code: [SMTP 452 – Requested action not taken: insufficient system storage.].

This was pretty clear to me that the SMTP server was having an issue starting back on Saturday evening and gradually becoming worse until yesterday. Anyway, according to the web this error indicates a lack of resources, stuff like:

  • hard drive space (remedy would be to free up space),
  • available RAM (remedy would be to bounce processes),
  • file handles (.

After having the SMTP server checked out with none of the above seeming to be a problem we gave it a bounce as it had been online for a very long time. After that, everything seems to have come good but it’s something that I am keeping an eye on just in case.

Boydo

My name is Boyd and I’m a Service Management Specialist with a knack for operational data gathering, transformation, analysis and reporting.

In 2012, I obtained my Masters of Science in Information Technology through the University of New South Wales @ The Australia Defence Force Academy (UNSW@ADFA).

I was also part of an online community known as the Panasonic Insider Crew in the capacity of “Insider Guru” for Panasonic Australia where I interacted with other tech enthusiasts and find out more about Panasonic's latest gadgets.

I love technology, gadgets, and the Internet and maintain a keen interest in these areas locally, nationally, and globally. I hope by sharing my views on these topics that people will receive an honest point of view from someone with a genuine interest in these topics.

I have also written and edited articles for Neowin - you can check out my articles over @ https://www.neowin.net/news/poster/boyd_chan

I hope you enjoy reading my blog!

2 comments

    • Marcus on April 24, 2014 at 10:26
    • #
    • Reply

    Hey Boyd

    Was really interested in your issue. It seems that we are experiencing the same issue, presently at my work. When you say bounce, did you mean stop and start the server. If so, what server?

    Thanks Marcus

    1. Small world! 😉

      Yes, bouncing would be stopping and starting the service again or the whole server. Sometimes you can get away with just restarting the SMTP service/process on the SMTP server but sometimes you need to restart the entire server.

      This is something the Exchange folks will take care for you 🙂

Leave a Reply

Your email address will not be published.