Feb 24 2012

Solving TLS Timeouts in FileZilla

Here’s something that I had observed today.

When attempting to connect to my webhost today I found that it would accept my username and password however, when initiating TLS, it would timeout even though my website was up and I had seemingly reliable connectivity to my webhost. In order to resolve this problem I tried a couple of things.

Firstly, I cleared the certificate cache just in case I had a corrupted certificate store. FileZilla doesn’t expose the ability to remove individual certificates so you will need to go and manually delete the “trustedcerts.xml” file in the following location in Windows Vista or 7:

C:\Users\%username%\AppData\Roaming\FileZilla

… or, for Windows XP:

C:\Documents and Settings\%username%\Application Data\FileZilla

Another thing that I had found is that my computer had strangely run low on system resources (strange for a 64-bit Windows installation with 12GB of RAM but maybe I just had way too many browser tabs open). In order to remedy this I closed all of my tabs and browsers to get things back to normal.

After all of that, I was able to connect to my webhost using TLS once again (after accepting the certificate upon successful connection).

Boydo

My name is Boyd and I’m a Service Management Specialist with a knack for operational data gathering, transformation, analysis and reporting.

In 2012, I obtained my Masters of Science in Information Technology through the University of New South Wales @ The Australia Defence Force Academy (UNSW@ADFA).

I was also part of an online community known as the Panasonic Insider Crew in the capacity of “Insider Guru” for Panasonic Australia where I interacted with other tech enthusiasts and find out more about Panasonic's latest gadgets.

I love technology, gadgets, and the Internet and maintain a keen interest in these areas locally, nationally, and globally. I hope by sharing my views on these topics that people will receive an honest point of view from someone with a genuine interest in these topics.

I have also written and edited articles for Neowin - you can check out my articles over @ https://www.neowin.net/news/poster/boyd_chan

I hope you enjoy reading my blog!

2 comments

    • Marie on February 17, 2015 at 13:48
    • #
    • Reply

    Did’t resolve my issue 🙁

    1. Have you checked your firewall and/or router to ensure that the required ports are opened/forwarded?

      If you haven’t read it already, there is a good article @ https://wiki.filezilla-project.org/Network_Configuration which might help you out a bit.

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