Activate Your Tru SIM Before Going Overseas

Given that I am going on a holiday to Hawaii in a few weeks time I decided to get a Tru SIM for my own mobile after the good experience had by my wife when she was overseas (which I wrote about here).

Anyway, my Tru SIM (from Tru and formerly known as Truphone) arrived yesterday and I activated it today using the provided the instructions. However, I’ve had a few issues with getting it to work. Specifically, I can’t make or receive phone calls on my SIM (apart from one call which locked up my Android phone with the Tru SIM in it) and sporadic test SMS messages that arrived only after rebooting the phone.

Attempting to dial out from home resulted in the following error being heard:

“Optus advises that the number dialed is either incomplete or incorrect. Please check the number and try again.”

I couldn’t even dial the 404 (top-up number), 505 (voicemail), 707 (customer service) or 808 (activation service) numbers.

Whilst this is a bit of a pain to try and fix it’s important to try and resolve well before you go on holiday. Had I left before making sure it worked I would have been spending a chunk of my holiday on the phone instead of soaking up a bit of sun and enjoying some time out.

That said, the support from Tru has been quite responsive so far (particularly for a weekend) and hopefully they will be able to sort out my problem soon. I’ll keep you posted with how things are going.