{"id":5566,"date":"2013-03-16T11:30:36","date_gmt":"2013-03-16T00:30:36","guid":{"rendered":"http:\/\/mingersoft.com\/blog\/?p=5566"},"modified":"2013-03-19T21:04:34","modified_gmt":"2013-03-19T10:04:34","slug":"kb2768349-breaks-connectivity-between-office-2013-and-sharepoint-hosted-on-office-365","status":"publish","type":"post","link":"https:\/\/mingersoft.com\/blog\/2013\/03\/kb2768349-breaks-connectivity-between-office-2013-and-sharepoint-hosted-on-office-365\/","title":{"rendered":"KB2768349 Breaks Connectivity Between Office 2013 and SharePoint Hosted on Office 365"},"content":{"rendered":"<p><strong>Update 19\/03\/2013: Microsoft are currently <a title=\"Cannot open SharePoint docs in Word 2013 after updates. Prompted to sign in, but sign in fails | Office 365 Community\" href=\"http:\/\/community.office365.com\/en-us\/forums\/172\/p\/147634\/416797.aspx#416797\" target=\"_blank\">working to resolve this issue<\/a>.<\/strong><\/p>\n<p>Just sharing this as an <a title=\"Office 2013 Home &amp; Student RT - KB2768349 Hoses Sharepoint Access in All Office Apps | Office 365 Community\" href=\"http:\/\/community.office365.com\/en-us\/forums\/172\/t\/148162.aspx\" target=\"_blank\">observation noted<\/a> on the <a title=\"Office Apps | Office 365 Community\" href=\"http:\/\/community.office365.com\/en-us\/forums\/172.aspx\" target=\"_blank\">Office 365 forums.<\/a><\/p>\n<p>I installed a raft of updates on my Surface RT recently after the March 2013 patches came through and over the last couple of days I have been unsuccessful in connecting to my SharePoint site hanging off my Office 365 account (which has hosted Exchange, Lync and SharePoint included). I would encounter the following error message over and over.<\/p>\n<blockquote><p>Call us overprotective but we need to verify your account again before opening this document.<\/p><\/blockquote>\n<p>No amount of re-entering my username and password would get the pesky login box to go away leaving my documents stranded up on SharePoint.<\/p>\n<p>Anyway, digging around the Office 365 forums it appears that <a title=\"Description of the Office 2013 update: March 12, 2013 | Microsoft\" href=\"http:\/\/support.microsoft.com\/kb\/2768349\" target=\"_blank\">KB2768349<\/a> is the culprit here which updates a few files, including:<\/p>\n<ul>\n<li>mso.dll<\/li>\n<li>msointl.dll<\/li>\n<\/ul>\n<p>I uninstalled the updates for these two files via Windows Update as follows:<\/p>\n<ol>\n<li>Close all Office apps,<\/li>\n<li>From the Start Screen type <strong>Control Panel<\/strong> and hit <strong>Enter<\/strong>,<\/li>\n<li>In Control Panel type <strong>Windows Update<\/strong>,<\/li>\n<li>Click on <strong>View update history <\/strong>in the window,<\/li>\n<li>Click on <strong>Installed Updates<\/strong> at the top of the update history window,<\/li>\n<li>Locate <strong>Update for Microsoft OFfice 2013 (mso.msp 15.0.4481.1005)<\/strong> in the list and right click on it,<\/li>\n<li>Click <strong>Uninstall<\/strong>,<\/li>\n<li>Locate <strong>Update for Microsoft OFfice 2013 (msointl.msp 15.0.4481.1005)<\/strong> in the list and right click on it,<\/li>\n<li>Click <strong>Uninstall<\/strong>,<\/li>\n<li>Reopen an Office app and try connecting to SharePoint.<\/li>\n<\/ol>\n<p>This has worked for me so far and I have asked Microsoft if the behaviour of patch <a title=\"Description of the Office 2013 update: March 12, 2013 | Microsoft\" href=\"http:\/\/support.microsoft.com\/kb\/2768349\" target=\"_blank\">KB2768349<\/a> is either a bug or by design. It also appears that this is impacting Office 2013 on the desktop as well.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Update 19\/03\/2013: Microsoft are currently working to resolve this issue. Just sharing this as an observation noted on the Office 365 forums. I installed a raft of updates on my Surface RT recently after the March 2013 patches came through and over the last couple of days I have been unsuccessful in connecting to my &hellip; <\/p>\n<p><a class=\"more-link btn\" href=\"https:\/\/mingersoft.com\/blog\/2013\/03\/kb2768349-breaks-connectivity-between-office-2013-and-sharepoint-hosted-on-office-365\/\">Continue reading<\/a><\/p>\n","protected":false},"author":1,"featured_media":4488,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[2031,152,165,151,1977,18,1374,1978],"tags":[191,1950,2371,2372],"class_list":["post-5566","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-microsoft-technology","category-microsoft-operating-systems-technology","category-office","category-operating-systems","category-surface","category-technology","category-windows-8","category-windows-rt","tag-microsoft-office","tag-office-2013","tag-surface","tag-windows-rt","item-wrap"],"jetpack_featured_media_url":"https:\/\/i0.wp.com\/mingersoft.com\/blog\/wp-content\/uploads\/2012\/07\/Microsoft-Office-Logo.png?fit=400%2C400&ssl=1","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/mingersoft.com\/blog\/wp-json\/wp\/v2\/posts\/5566","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mingersoft.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/mingersoft.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/mingersoft.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/mingersoft.com\/blog\/wp-json\/wp\/v2\/comments?post=5566"}],"version-history":[{"count":0,"href":"https:\/\/mingersoft.com\/blog\/wp-json\/wp\/v2\/posts\/5566\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/mingersoft.com\/blog\/wp-json\/wp\/v2\/media\/4488"}],"wp:attachment":[{"href":"https:\/\/mingersoft.com\/blog\/wp-json\/wp\/v2\/media?parent=5566"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/mingersoft.com\/blog\/wp-json\/wp\/v2\/categories?post=5566"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/mingersoft.com\/blog\/wp-json\/wp\/v2\/tags?post=5566"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}