{"id":4181,"date":"2012-05-25T11:30:59","date_gmt":"2012-05-25T01:30:59","guid":{"rendered":"http:\/\/mingersoft.com\/blog\/?p=4181"},"modified":"2012-05-22T19:12:08","modified_gmt":"2012-05-22T09:12:08","slug":"call-me-save-yourself-a-call-to-amazon","status":"publish","type":"post","link":"https:\/\/mingersoft.com\/blog\/2012\/05\/call-me-save-yourself-a-call-to-amazon\/","title":{"rendered":"Call Me – Save Yourself a Call to Amazon"},"content":{"rendered":"

A couple of days ago I found that my replacement Kindle DX which I had in my possession for just two weeks\u00a0succumbed\u00a0to the screen failure issue that the original Kindle DX suffered<\/a>. Needless to say I was a bit annoyed by this turn of events as I had not even had the chance to start reading a book on the replacement Kindle DX but fortunately I was well within the standard twelve month warranty. This happened on the day I was going to organise to send back the first Kindle DX.<\/p>\n

Anyway, I remembered seeing a “Call Me” service on the Amazon website and thought I’d give it a try this time around. The first time, I had called Amazon from my mobile directly as I had included international call credit which I thought I would use but after churning to Amaysim I no longer have international calls included in my monthly cap.<\/p>\n

So how does “Call Me” work?<\/p>\n

It’s rather simple. Simply browse to the Contact Us<\/a><\/strong>\u00a0section of the Amazon site (under “Help” up the top and then the yellow “Contact Us” button on the right hand side). In my case, I selected “Kindle” as the topic with which I required help, selected my Kindle DX as the device and chose “Kindle Device” from the drop down menu as well as some further information about the issue.<\/p>\n

\"Amazon<\/a>

Amazon - Contact Us<\/p><\/div>\n

Then I just clicked on the “Call us” button. On the following screen, just choose your country, type in your phone number and click “Call me now”.<\/p>\n

\"Amazon<\/a>

Amazon - Call Us<\/p><\/div>\n

If everything goes according to plan then your phone should ring almost immediately and you’ll be talking to Amazon about your problem. The only drawback I noted was that this service isn’t available to Australian mobile phones so you’ll need to use a fixed line phone instead for this call. That said, I assume Amazon are using VoIP (Voice over Internet Protocol) to minimise the expense for themselves.<\/p>\n

I certainly hope that no one has to call Amazon to report a\u00a0faulty\u00a0device but it will happen and this is a great way to spare yourself the expense of international calls just to get a bit of help when you need it.<\/p>\n

Anyway, fingers crossed about the “replacement replacement” Kindle DX – third time’s a charm!<\/p>\n

 <\/p>\n","protected":false},"excerpt":{"rendered":"

A couple of days ago I found that my replacement Kindle DX which I had in my possession for just two weeks\u00a0succumbed\u00a0to the screen failure issue that the original Kindle DX suffered. Needless to say I was a bit annoyed by this turn of events as I had not even had the chance to start … <\/p>\n

Continue reading<\/a><\/p>\n","protected":false},"author":1,"featured_media":4061,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[15,63,292,225,69,18,65],"tags":[2237,1406,1494,297],"class_list":["post-4181","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-amazon","category-communications","category-consumer-rights","category-content-search","category-legal","category-technology","category-voip","tag-amazon","tag-kindle-dx","tag-telephone","tag-warranty","item-wrap"],"jetpack_featured_media_url":"https:\/\/i0.wp.com\/mingersoft.com\/blog\/wp-content\/uploads\/2012\/05\/Amazon-Logo.png?fit=250%2C250&ssl=1","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/mingersoft.com\/blog\/wp-json\/wp\/v2\/posts\/4181","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mingersoft.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/mingersoft.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/mingersoft.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/mingersoft.com\/blog\/wp-json\/wp\/v2\/comments?post=4181"}],"version-history":[{"count":0,"href":"https:\/\/mingersoft.com\/blog\/wp-json\/wp\/v2\/posts\/4181\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/mingersoft.com\/blog\/wp-json\/wp\/v2\/media\/4061"}],"wp:attachment":[{"href":"https:\/\/mingersoft.com\/blog\/wp-json\/wp\/v2\/media?parent=4181"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/mingersoft.com\/blog\/wp-json\/wp\/v2\/categories?post=4181"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/mingersoft.com\/blog\/wp-json\/wp\/v2\/tags?post=4181"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}