Well, just a few days out of warranty my Kindle DX went to heaven after suffering a fatal screen failure.
Kindle DX - Screen Failure
Unfortunately, I was unable to get a free replacement unit (which is fair enough given that I am outside the warranty period) but my wife was able to get her Kindle replaced a few days inside the warranty expiry with no issues at all. Maybe I should have checked my Kindle in the days leading up to the end of the warranty to double check that it was okay.
Anyway, I am getting a replacement shipped out for $150 (that’s 40% of the regular cost) and will be sending back the broken one. I have read reports though that other people with Kindles out of warranty have been replaced free of charge but I suspect that they spent much more on content and other stuff through Amazon so it was worth Amazon shouting them a free replacement.
It’s also got me looking around for a better protective solution for my Kindle DX so if you have any recommendations I’d be glad to hear them!
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Call Me – Save Yourself a Call to Amazon » Boydo's Tech Talk
May 25, 2012 at 11:32 (UTC 11) Link to this comment
[...] DX which I had in my possession for just two weeks succumbed to the screen failure issue that the original Kindle DX suffered. Needless to say I was a bit annoyed by this turn of events as I had not even had the chance to [...]